Ordering
No, you can check out as a guest. However, creating an account allows you to view your order history, save addresses, and enjoy a faster checkout experience.
Order modification is not available. However, you can cancel your order within 2 hours of placing it or before it enters the processing stage. Once your order is processed or shipped, it cannot be canceled, and our return policy will apply. To cancel an order, please check your order confirmation email for that option.
Currently, online items are exclusive to our e-commerce store and are not available for in-store purchase.
Shipping
We offer flat-rate shipping based on your location: $10 for the Greater Toronto Area, $20 for Canada, and $35 for the USA. Orders over $400 qualify for free shipping within Canada. Currently, we ship only to addresses in Canada and the USA. To learn more about our shipping policy, click here.
Processing can take up to 48 business hours and begins the next business day if your order is placed on a weekend or holiday. Once shipped, orders typically take 2-4 business days to deliver.
Yes, you’ll receive an email with your tracking number and order details once your order has shipped.
Returns
We offer free returns within 30 days of delivery for unworn items in their original packaging with tags attached. Items on final sale and custom-made garments are not eligible for return. For a detailed returns policy, please visit our Returns page.
To request a return, please fill out our return form. After submitting the form, we’ll email you instructions and a prepaid return label. If approved, your refund will be processed within 3-5 business days after we receive your return.
No, returns for online purchases must be processed through our online return system. Please visit our Returns page for instructions on initiating an online return.
Product Information
Our sizing follows standard measurements. For a more precise fit, please refer to the size chart on each product page.
We recommend following the care instructions on each garment. Many of our garments are made from delicate fabrics and are best cared for with hand washing or dry cleaning.
Account and Payment
We accept PayPal, credit cards, Google Pay, and Apple Pay.
We prioritize your privacy and use secure third-party processors for payment. For more details, review our Privacy Policy.
If you suspect any fraudulent activity on your account or related to an order, please contact us immediately. We recommend reviewing your account details regularly and ensuring your password is strong and unique. Additionally, monitor your payment methods for any unauthorized transactions, and contact your payment provider promptly if anything seems unusual.
